Residential accounts

Utility Billing is responsible for the timely collection of monies owed the Utility for goods and services provided. Supported by the Public Works Utilities Division, Utility Billing receives their daily assignments and supervision from the Finance Department.

Moving out
Moving in
Temporary vacancy
Estimated charges
Billing schedule
Due dates
Late fees
For more information

Moving out

We must get an inside meter reading each time there is a change in occupancy. About a week before you move please call the Utility Billing Division (952-563-8726) and provide the following information: Your forwarding address for the final bill, a telephone number where you can be reached, the moving date and the name of the new occupant (if you have it). Please take an inside meter reading (include all stationary numbers) within 24 hours of the time you move and call it in to our meter reading line (952-563-4971). Leave your name, the address of the property, and the reading on the recording. Your final bill will arrive at your new address in a few weeks.

Moving in

Please call the Utility Billing Division (952-563-8726) and provide the following information: Your name(s), the address you want the bill sent to, and the date you are moving in. Within 24 hours of moving in please take an initial inside meter reading (include all stationary numbers) and call the meter reading line at (952-563-4971). Leave your name, the address of the property, and the full meter reading on the recording.

Temporary vacancy

If you are going to be gone for 3 or more months, please notify our office. We will note the change in usage. If you are gone 5 months or longer, you may want to avoid some charges by having your water turned off at the curb. Please call a customer service representative at 952-563-8726 for details.

Estimated charges

In the event we do not get a reading for your account, your water charges may be estimated. If you receive an estimated bill please call the Utility Billing Division as soon as possible. There are many reasons why we may not get a reading. Your meter may need to be serviced. This should be done without delay to avoid inaccurate billing of your account.

Billing schedule

Meters are read and accounts are billed six times per year, every eight to nine weeks. The reading and billing is done according to geographic area. The bill is sent approximately three weeks after the reading date and is due approximately twenty-six days after mailing.

Due dates

Payment due dates are calculated to occur 28 days after the bill is mailed. Due dates are not flexible within a billing cycle. In researching the issue, a few large private utilities do offer additional but limited flexibility of an account's due date. This capability is due to electronic meter readings that allow a customer to be put in any cycle without the limitation of billing by geographic area, as opposed to the City readings that are conducted on-site by a meter reader. These private utility companies also bill their customers monthly instead of bi-monthly.

While we are not able to fulfill request for custom due dates at the current time, we are always looking for additional ways to meet customer needs.

Late fees

Owners must pay the total amount set forth in the bill on or before the due date listed on the bill. Failure to make payment by the due date listed on the bill will result in a late fee assessment of five percent (5%) of the total amount due and owing. From Bloomington City Code, Section 11.06(d) Water Bills.

For more information, contact:

Utility Billing Section
PH: 952-563-8726, FAX: 952-563-8789, TTY: 952-563-8740
E-mail: utilitybilling@ci.bloomington.mn.us (Utility Billing staff)
E-mail: bgreenwaldt@ci.bloomington.mn.us (Utility Billing supervisor)